Frequently Asked Questions
Everything you need to know about your Boxhero experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for all domestic orders.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Boxhero, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.